Frequently Asked Questions - FAQs



HOW CAN I MAKE A RESERVATION?

  • With the On-line form.
  • By email Info@nucleocristal.com. You only need to provide us the data: CHECK IN and OUT DATE, NAME, ADDRESS, NUMBER OF PEOPLE, EMAIL, PHONE (MOBILE-FIXED)

IS THERE TO PAY ADVANCE (CUE)?

YES, 30% of the total booking amount. Upon delivery of the keys must pay in cash the remaining amount of the reservation. -
The deposit will be refunded according to the particular conditions of your booking.

 

HOW DO I KNOW THAT MY BOOKING IS CONFIRMED?

  • You will receive an email confirming the booking.
  • You can view the status of your booking from the member area, using your email address and password you received by email.

 

HOW TO CANCEL MY RESERVATION?

 

WHAT IT INCLUDES THE PRICE PAID FOR THE BOOK? I WANT TO KNOW IF MY BOOK INCLUDES THE WEEKLY CLEANING, LUNCH OR BREAKFAST?

  • The price of the reservation of an apartment includes all the usual costs , WEEKLY CLEANING NOT INCLUDED, NOT INCLUDE BREAKFAST, LUNCH NOT INCLUDED, NOT PARKING INCLUDED, NOT INCLUDED HAMMOCKS POOLNOT INCLUDE TENNIS COURT.
  • Depending on the type of rental , the consumption of electricity , can EXTRA CHARGES.
  • It is therefore necessary to carefully read the general terms and conditions for rent .


Made payment WHEN THE BOOK?
• When booking you must pay a deposit , which corresponds to 30 % of the total booking amount . Upon delivery of the keys must pay in cash the remaining amount of the reservation. -

 

DO I HAVE TO PAY ANYTHING RELATED TO BAIL ?
• If . On arrival and at the time of delivery of the keys shall make payment of the remaining amount of the reservation and a payment as a deposit ( between 150 EUR and 200 EUR).
• This ( BOND) , will be returned to prior checking out the apartment , so it is very important that within the first 24 hours , revealed any abnormalities you have observed . -

  

CAN I RENT FOR LONG PERIODS OF STAY ?
• If the rent for long term stay can be made between the months of October to June . For the price of rent for longer stays must contact us. -

 

HAS NOT FOUND THE ANSWER TO YOUR QUESTION ?
• If you have not found the answer knowledge base can be read at the following link : http://www.onlinechatcenters.com/chat/?action=knowledgebase&m=28456&d=64544 ( updated with questions from clients) or just contact us

Summary of House Rules Apartment amenities Nucleo Cristal

General: Bar, 24, Garden, Family Rooms, Elevator, Safety Deposit Box. 

Activities:Tennis Court, Golf Course (within 3 km), Children's Playground, Table Tennis, Outdoor Swimming Pool
Services:
Car Hire, Tour Desk, Ticket

Internet: Internet via modem is available in public areas. Costs EUR 1 per hour. 

Parking: There is public parking nearby. No reservations are necessary. Charges.

 

Entrance From 15:00 to 21:00 (flexible)
 

Exit From 7:00 to 10:00 (flexible)

Cancellation / Prepayment Check the condition of the apartment.
 

Pets: Not allowed.
Credit cards accepted: Visa, Mastercard
(The Apartment reserves the right to pre-authorize credit cards prior to arrival).
 

Additional information: Please note that use of the tennis courts and hammocks have an additional charge.